Gatehouse Living Group - 2024 Sustainablity Report - Flipbook - Page 15
2024 Sustainability
Achievements
In addition to our targeted sustainability commitments, we
have also continued to progress other initiatives to drive
sustainability across our organisation, in our communities
and with our residents.
Employee Benefits Programme
We launched our employee benefits
programme, which includes employee values
and behaviours, an internal intranet, and an
employee engagement committee.
We enhanced employee benefits to support
health and wellbeing, including increased
holiday entitlement, enhanced maternity/
adoption/paternity pay, and support for
medical appointments.
Green Living
We launched a bespoke programme consisting
of in-person & digital guidance for our residents
on water conservation, energy efficiency and
waste reduction. We rolled our Green Living
training across our teams so we can support
residents in making more sustainable choices
and to help reduce their utility bills. Alongside
this, in partnership with United Utilities, we
trialled anew Go-Green welcome pack across
200 households,encouraging smart water use
and eco-friendly habits.
Optimising technology and
reducing emissions
In 2024, we optimised technology and improved
operational processes, successfully reducing
‘no access’ visits by 20%. This achievement
significantly saved travel time and reduced our
carbon footprint. Moving forward, we aim to
ensure over 90% of our visits are successful,
further enhancing our service delivery and
environmental impact. Additionally, we have
automated various business processes,
including renewals, arrears, and repair tracking.
These advancements drive both operational
efficiencies and sustainable practices,
reinforcing our commitment to excellence and
sustainability.
Recognition of Excellence
and Innovation
In 2024, Ascend was awarded ‘Best Use of
Operational Technology’ at the Love to Rent
BTR Awards. This reflects our dedication to
providing top-tier services and leveraging
advanced proprietary technology to enhance
our operations and sustainability goals.
Supporting our Communities,
Residents & Employees
We are deeply committed to making a
positive impact in our community through
active participation in volunteering and charity
initiatives. Our efforts include generous
charity donations and sponsorships, creatively
re-purposing our show home furniture to
support those in need, and enthusiastically
participating in local events. We also proudly
support charities chosen by our dedicated
employees, ensuring our collective efforts
make a meaningful difference.
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